Disclaimer: as with all reviews, this is just one person's opinion. I highly recommend touring any apartment and viewing the exact unit you will be renting before you agree to or sign anything.
That being said, I have mixed feelings about this place. When I toured a year and a half ago, I was not shown the actual unit I'd be renting. That was a mistake on my part, because I was verbally assured by leasing agent Canada that I'd have wood laminate floors even though the rest of the apartment wouldn't be upgraded (didn't follow my own advice: always get it in writing!). Turns out, nothing in this unit is upgraded. Fine, ok, whatever, it's just a rental, not my forever home. But the model units won me over, and here I am. And now, a list of pros and cons to aid your decision- making process:
Pros: Beautiful landscaping. Lots of grass, trees, colorful flowers, and community attractions (volleyball courts, pools, putting green, bbq's).
Cons: Grass is often flooded due to overwatering, and often rife with dog waste (I seem to be among the minority of people who actually clean up after their dogs).
Pro: There's a dog park!
Con: The dog park is mostly full of fine, loose dirt, so I've literally never used it.
Pro: There seems to be a strong sense of community among many neighbors.
Con: It can be challenging to gain inclusion into that community.
Pro: This place is so big, you can get lost in the crowd so you don't have to socialize with your neighbors, ever.
Con: This place is so big, you (and your packages) can get lost in the crowd so you don't GET to socialize with your neighbors, ever.
Pro: Free bait and spray pest treatment services.
Con: You'll need the bait and spray pest treatment services.
Pro: 3 swimming pools!
Con: NONE of the swimming pools are particularly child-friendly, and are often either dirty or too recently shocked to swim in.
Pro: Management has made a big effort in the past several months to host more and better community events (like a free waffle breakfast recently, or pumpkin decorating crafts at Halloween) and raffles (like this one: leave a review, get entered into a raffle to win new floors in your unit! - see above to note how dear to my heart this one is, Haha!).
Con: Yes, management and staff can be a bit short at times. It's a huge complex with a tiny staff. We all have bad days. I've learned to accept that they're not out to ruin my day, and to focus on the times when they go above and beyond (like the time Kaylin came all the way up to the 3rd floor to hand deliver my rent check that needed a correction - thanks, Kaylin!).
Overall, this place meets my needs for now. I've no intention of staying here forever, and there are certainly things about it that are less than ideal (yes, the maintenance team is severely understaffed, and you do have to wait a while to get things fixed - but most of the team, especially Ryan, are super friendly and personable, and genuinely want to help!). There will be less than ideal things about any living situation. Choose where to put your focus.